At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

AppDirect, a cloud-based marketplace featuring hundreds of software-as-a-service (SaaS) apps, has acquired Radialpoint, a cloud and technical support service provider for small businesses. Founded out ...

Support.com is offering these services in response to the increased technological complexity of modern life. Recent data from Deloitte indicates that the average U.S. household now has over 25 ...

Outsourcing is not a new notion. Nevertheless, experts are still arguing about its positive and negative effect on businesses. Both devotees and critics of outsourcing are right. In cases when all the ...

Modern technology support services have to grapple with the paradox of digital transformation. On the one hand, automated response systems and chatbots do the work of help desks and call centers, ...